Support Eligibility Requirements

Access to the technical support team is a major benefit of subscribing to MathWorks Software Maintenance Service. To contact technical support, you must have a valid license number and a Software Maintenance Service subscription.

Student Version Support

Student Version qualifies for MathWorks support with activation, installation, and bug-related issues only. For technical support and troubleshooting questions, contact your instructor.

Supported Product Releases

The MathWorks provides full technical support for the current professional release and the three previous releases, which typically span all releases shipped within the last two years. (Currently, R2008b, R2008a, R2007b, R2007a)

Self-Service Support

The following support resources (including content for earlier releases) are available to all users:

• Full product documentation
• Bug reports (login required)
• Tech Notes / How-To Guides
• An active user community